By using our services, you agree to the collection, use, and disclosure of your information as described in our detailed terms.
Welcome to Click To Food - a reliable delivery platform for effortless delivery of food, groceries, medicines, and more throughout the UAE. By choosing to utilise our comprehensive services, you are entering into a commitment to adhere to the terms and conditions that we have carefully outlined for your understanding and compliance.
Our platform serves as a bridge between establishments, our valued users, and a network of trusted providers across the UAE. Whetheryou're ordering a hearty meal, essential groceries, or vital medicines, Click To Food is dedicated to ensuring your convenience and satisfaction throughout the delivery process.
These terms and conditions encapsulate the guidelines and expectations that govern your interaction with our platform. They are designed to protect your interests as well as uphold the standards of service excellence that we strive to maintain. It is imperative that you acquaint yourself with these terms to ensure a smooth and mutually beneficial experience.
We value your trust in Click To Food and look forward to serving you with efficiency and integrity.
By accessing or using the Click To Food platform, including our website and mobile applications, you are acknowledging that you have carefully reviewed, understood, and agreed to be bound by these Terms and Conditions ("Terms"), as well as our Privacy Policy. These documents form a legally binding agreement between you and Click To Food. We strongly advise you to read them thoroughly before proceeding to use our platform.
When you create a user account, you agree to abide by the Terms outlined here. It is your responsibility to ensure that anyone who accesses the platform through your internet connection also complies with these Terms. Your ongoing use of the platform signifies your acceptance of any revisions made to these Terms. If you do not agree with these terms or any future updates, we kindly ask that you refrain from using our services.
Our Terms and Conditions are designed to ensure transparency, protect your rights, and maintain a secure and reliable platform for all users. Should you have any questions or concerns regarding these terms, please contact our customer support team for assistance.
Click To Food connects users with local restaurants, vendors, and grocery stores (collectively referred to as "Merchants") through our platform. You can conveniently order a wide range of items including prepared meals, beverages, groceries, and other non-food products (groceries & medicines). Some items, such as pharmaceuticals, may be subject to specific purchase regulations.
While Click To Food facilitates the ordering process, we do not engage in the sale or production of goods. It is the responsibility of the Merchants to comply with local laws and standards regarding their products and services. Users should verify the quality and suitability of items from Merchants directly, as Click To Food does not independently verify these offerings. If you have dietary restrictions or allergies, please contact the Merchant prior to placing your order.
We may enforce limitations on the sale of certain products based on legal requirements but do not guarantee the quality or compliance of Merchant products. Click To Food does not accept liability for issues arising from goods or services provided by Merchants. Users are responsible for ensuring accurate delivery addresses; Click To Food is not liable for delivery failures resulting from inaccurate address details. Merchants handle order preparation and delivery, and although they strive to meet delivery schedules, delays may occur due to unforeseen circumstances. We will notify you promptly of any significant delays.
Click To Food collaborates with a variety of restaurants ("Partner Restaurants") to offer efficient delivery services. When you place an order with a Partner Restaurant through our platform, Click To Food acts as an intermediary to facilitate your order and ensure a seamless experience. Depending on your preference, your order may be delivered by Click To Food or directly by the Partner Restaurant. Some Partner Restaurants may be affiliated with Click To Food or owned by us.
Each Partner Restaurant has its own designated delivery area, which can vary based on factors like weather conditions or service demand to ensure optimal delivery of items. The operating hours of our Partner Restaurants determine the availability of our service and the selection of restaurants from which you can order. If you attempt to place an order outside of a restaurant's delivery area or operating hours, or if the platform is unavailable for any reason, you will be notified that ordering is not possible.
To access certain features of our Services, you may need to register for an account. When registering and using Click To Food's platform, you must provide accurate, up-to-date, and complete information. It's your responsibility to keep this information accurate and to monitor your account to prevent unauthorised use, especially by minors.
You are solely responsible for all activities that occur under your account or password. You agree not to share your account credentials with others or transfer your account to anyone else. If you suspect unauthorised access to your account, please notify Click To Food immediately. While we strive to protect your account, Click To Food cannot be held liable for losses or damages resulting from unauthorised use of your account, except where required by applicable laws.
Click To Food reserves the right to suspend or terminate your account and refuse current or future use of our Services if we suspect that the information provided is inaccurate, incomplete, or if there are reasonable grounds to do so. Additionally, we may allow or require the use of a single set of login details for accessing Click To Food services. If you have been previously removed from our platform or banned from using our Services, you agree not to create a new account.
These measures ensure the security and integrity of our platform while maintaining a safe and reliable experience for all users.
At Click To Food, you may have interactive features available, such as the ability to submit Ratings and Reviews, provide Feedback, or share text, photos, images, or audio and video content (collectively, “User Content”). When you submit User Content through our Services, you affirm that you own or have the necessary rights to provide this content. You also agree that your User Content:
a. Does not violate any third-party rights, including copyrights, trademarks, or privacy rights.
b. Is not false, misleading, defamatory, offensive, abusive, or pornographic.
c. Does not contain illegal material or solicit personal information.
d. Does not promote violence, hatred, or discrimination based on race, religion, ethnicity, gender, age, sexual orientation, or disability.
e. Does not include unauthorised advertisements or violate any law or regulation.
By submitting User Content, you grant Click To Food a perpetual, irrevocable, transferable, royalty-free, non-exclusive, worldwide licence to use, modify, publish, distribute, and create derivative works from your User Content for our business purposes. This includes the right to attribute your User Content to you using your username, first name and last initial, and profile photo (if available), without obligation to notify or seek approval from you. Please note that this licence continues even if you stop using our Services.
Click To Food reserves the right to remove or disable access to any User Content, suspend or terminate your account, or take other actions if your User Content violates this Agreement or our community guidelines.
If you provide suggestions, ideas, or proposals (“Feedback”) to Click To Food through our feedback channels, you do so at your own risk. We have no obligation to keep your Feedback confidential. By submitting Feedback, you grant Click To Food a perpetual, irrevocable, transferable, royalty-free, non-exclusive, worldwide license to use, modify, publish, distribute, and create derivative works from your Feedback.
When you rate or review Merchants or other businesses through Click To Food, including through text, photos, images, audio, or videos (“Ratings” and “Reviews”), you acknowledge that:
a. Your Ratings and Reviews are based on your personal experience with the Merchant or business.
b. You have no affiliation with the Merchant or business you are reviewing that could influence your review.
c. You are not receiving compensation or benefits in exchange for your Rating or Review.
d. Your Ratings and Reviews comply with our terms and guidelines, including not violating any laws or regulations.
Click To Food may decide not to publish or display your Rating or Review for any reason at our discretion. If we determine that a Rating or Review undermines the integrity of our ratings system or violates our terms, we may remove it without notice.
By using our Services, you agree to these terms regarding User Content, Feedback, and Ratings and Reviews.
When you create an account with Click To Food or use our Technology and Services, you agree to the use of electronic records. This means that all terms and conditions, agreements, notices, disclosures, and other communications we provide to you electronically fulfil any legal requirement that such communications be in writing. It is important to keep your contact information, including your email address, up to date. This provision does not affect your statutory rights.
To access and retain a copy of this Agreement, you will need (a) a device such as a computer or mobile phone with Internet access, and (b) either a printer or storage space on your device.
By using Click To Food's services, you consent to receive communications electronically and acknowledge your ability to access and retain copies of important documents.
a. Placing an Order: When you place an order through Click To Food, it must be accepted either by us or the Partner Restaurant. Once your order is accepted, you will receive a confirmation notice, establishing a contract for the delivery of the ordered items.
b. Payment Responsibility: You are responsible for paying for all items and associated delivery charges ordered through your account, even if the items are ordered for someone else.
c. Minimum Order Value: Partner Restaurants may have a minimum order value, which will be displayed in the app.
d. Item Availability: All items are subject to availability. If you have allergies, please contact the Partner Restaurant directly before placing your order, as Click To Food cannot guarantee that items will be allergen-free.
a. Food Orders: Once a food order has been accepted by the Vendor, it cannot be canceled by the customer unless there is a fault by Click To Food or the Vendor. If delivery fails due to thecustomer's actions or inactions, the order will be canceled without a refund.
b. Refund Eligibility: If you are eligible for a refund, it will be credited to your Click To Food account.
c. Non-Food Items: Cancellations, returns, and refunds for non-food items will adhere to UAE consumer protection laws. Non-food items include groceries, health and beauty products.
At Click To Food, we strive to ensure a seamless delivery experience for our customers. Here’s what you need to know about our delivery options, handling of delays, ensuring accurate delivery, and what to do in case of failed delivery situations.
a. Immediate and Scheduled Delivery Options
When placing your order with Click To Food, you have the flexibility to choose between immediate and scheduled delivery options.
For immediate delivery, upon confirming your order, we provide you with an estimated delivery window. This allows us to deliver your items swiftly. It’s important that you are available immediately after placing your order to receive your items promptly.
If you prefer scheduled delivery, you can select a specific timeframe that suits your schedule. Please be prepared to receive your order starting ten minutes before the scheduled time and remain available up to ten minutes after to accommodate any minor delays that may occur.
b. Handling Delays
We understand that external factors such as traffic congestion or adverse weather conditions may occasionally impact delivery times. If your delivery is more than 20 minutes late without prior notification, we are committed to resolving the issue promptly. However, delays caused by incorrect delivery details or your unavailability may affect our ability to rectify the situation as effectively.
c. Ensuring Accurate Delivery
To ensure successful delivery, please provide accurate delivery details including your address and pin code. If you need to change the delivery address, you may do so before the driver departs, provided the new location falls within the same delivery zone. Once the order preparation has commenced or the driver is en route, any address changes may result in full charges being applied.
d. Failed Delivery Situations
In the event of a failed delivery due to reasons such as unresponsiveness at the delivery location, you may incur charges. It is your responsibility to ensure that you are available and accessible to receive your delivery at the specified location to avoid any complications.
These guidelines are designed to ensure clarity and smooth execution of deliveries through Click To Food. By adhering to these guidelines, both our customers and our delivery team can contribute to a positive and efficient delivery experience. Should you encounter any issues or have questions, our customer support team is always available to assist you.
a. Ensuring Quality and Satisfaction: When placing an order through Click To Food, you are entitled to receive items that align with their descriptions and meet your expectations in terms of quality. Should you encounter any discrepancies, it's important to notify us promptly.
b. Communication and Evidence: To facilitate resolution, we may request visual evidence such as a photo of the issue. This helps us understand the problem better and enables us to take appropriate action.
c. Resolution Process: Depending on the nature of the issue, we will provide either a refund or credit for the affected items and any associated delivery charges, particularly if the entire order was impacted. Our decisions are guided by a careful consideration of factors such as order specifics, your account history, delivery circumstances, and insights from the Partner Restaurant.
a. Cancellation Guidelines: Once a food order has been accepted by the vendor, it typically cannot be cancelled or refunded unless there was an error on our part or by the vendor themselves. This policy ensures clarity and fairness in our transactions.
b. Non-Delivery Situations: In cases where we are unable to fulfill an order due to actions on the customer's part, such as incorrect delivery details or unavailability at the specified location, the order will be cancelled without a refund.
c. Refund Procedures: Refunds for cancelled orders are usually credited to your Click To Food account. If preferred, we can also process refunds back to the original payment method within a reasonable timeframe, typically 7-14 business days.
d. Non-Food Items Policy: For non-food items, including groceries and health products, our cancellation and refund policies adhere strictly to local consumer protection laws. This ensures that all customers are treated fairly and in accordance with relevant regulations.
a. Delivery Coverage: Click To Food offers delivery services that vary depending on your location. By entering your address on our Platform, you can view available vendors. Please note that delivery areas may change due to factors such as weather conditions, traffic, and other logistical considerations.
b. Estimated Delivery Time: Once you place an order, Click To Food will deliver it to the address you specify. While we provide an estimated delivery time, please understand that actual delivery times may vary due to factors beyond our control. It's important to ensure someone is available to receive the order at the designated location.
c. Failed Delivery Attempts: If Click To Food is unable to complete a delivery due to reasons attributable to you (e. g., no one available to accept the delivery, inability to contact you despite attempts, or lack of access to the delivery location), we will notify you via in-app call, message, or email. In such cases, Click To Food reserves the right to cancel the order without issuing a refund.
d. Customer Support: Should your order encounter issues such as incorrect items, defects, or missing items, please contact our customer support via the in-app chat immediately. We may request additional information or photos to assess the situation. If we determine that the order does not meet satisfactory standards, we will provide appropriate compensation.
e. Delayed Orders: If your order experiences a significant delay, please reach out to our customer support via the in-app chat. We may request further details to investigate the delay. Should the delay be deemed substantial, we will compensate you accordingly for the inconvenience caused.
f. Contactless Option: For certain items, Click To Food offers contactless delivery as an option. It's important to note that once the delivery is completed, Click To Food assumes no liability for theft, damage, or deterioration of goods thereafter.
Upon confirming your order through Click To Food, you enter into a direct agreement with the chosen restaurant. For cash payments, you will pay the restaurant directly when your order is delivered. Click To Food does not handle any cash transactions directly. For online payments, these are processed through your selected payment service provider, which collaborates with Click To Food to facilitate the transaction.
All prices displayed on our platform are in the local currency and may differ from prices available at the restaurant or other sources. Before completing your order, any additional charges, such as delivery fees, will be clearly shown. We offer various payment options on the platform, giving you flexibility in choosing how to pay. Click To Food may occasionally update or remove certain payment methods to ensure the best service.
It's essential to ensure that your chosen payment method has adequate funds to cover your purchase. Click To Food takes responsibility for handling payments, processing refunds, and resolving disputes as fairly and efficiently as possible, all in accordance with our terms and conditions.
Click To Food retains the right to temporarily halt or completely stop its services at any time, without being liable to users or third parties. Users are responsible for managing their own usernames and passwords, though Click To Food may impose restrictions on password changes when necessary. We do not guarantee that our services will always be timely, secure, or uninterrupted, nor do we promise that they will meet all user expectations. Click To Food reserves the right to back up and delete user files and messages, while maintaining ownership and copyright over theplatform's content. The availability of products depends on current menu offerings, and we are not responsible for any items that are out of stock.
User-generated content on our platform may be reposted or distributed by Click To Food without entitling users to royalties. We reserve the right to correct any pricing or product specification errors by cancelling orders if required. Users might be transitioned to different platforms, with Click To Food not being responsible for the content on those platforms. The nature of our services may change, potentially requiring users to create accounts or make payments, and the platform may become temporarily unavailable for maintenance without prior notice.
Click To Food retains the authority to terminate, suspend, or delete your account and restrict access to our platform and delivery services at any time, for any reason. This action can be taken in response to violations of our terms of service or if your activities are deemed inappropriate or harmful to our platform.
Before taking such actions, we aim to provide you with an opportunity to explain your side of the situation, allowing for a fair assessment. However, in some instances where immediate action is required, we may proceed without prior notice to ensure the integrity and safety of our services.
Upon termination or suspension, all rights granted to you under this agreement will cease immediately, and you must stop all use of our services. Any pending deliveries or transactions will also be cancelled, and any outstanding balances may become due immediately. Click To Food is not liable for any damages or losses resulting from the termination or suspension of your account.
We emphasise maintaining a respectful and safe environment for all users. Therefore, we take breaches of our terms seriously and act to uphold the standards and integrity of our community. Should your account be terminated or suspended, you may reach out to our support team to seek further clarification or appeal the decision, though reinstatement of access remains at our sole discretion.
Click To Food reserves the right to update or amend these Terms and Conditions or any related policies at any time. Such changes will become effective upon posting the revised version on our website at [insert URL here] or through our app. If significant changes are made, we will notify you via the email address you have provided or through other appropriate means. We encourage you to review these Terms regularly, as continuing to use our services after any modifications implies your acceptance of the new terms. If you do not agree with the updated Terms, you should stop using our Platform and services immediately.
By using our Services, you agree to comply with this Agreement and consent to the collection, use, and disclosure of your personal information as outlined in Click To Food's Privacy Policy, which is an integral part of this Agreement. You also agree to follow any additional terms or policies for Users that we publish on our website or mobile application. These may not be explicitly referenced or linked in this Agreement but are still applicable. Certain features of our Services may have specific terms and conditions, which are incorporated into this Agreement as allowed by law.
All intellectual property on the Click To Food platform, including trademarks, logos, and service marks, are owned by Click To Food or have been licensed from authorised third parties. Users are prohibited from using, copying, altering, or distributing these intellectual properties without prior written consent from Click To Food. Any unauthorised use of our intellectual property is strictly forbidden and could result in legal consequences.
Using the content and materials available on the Click To Food platform is done at the user's own risk. This includes ensuring that you do not infringe upon the intellectual property rights of Click To Food or its partners. By adhering to these guidelines, you help protect the brand integrity and legal standing of Click To Food, ensuring that all materials are used appropriately and lawfully. Unauthorised exploitation of our intellectual properties not only breaches our terms but also exposes the violator to potential legal actions and penalties.
In summary, respecting the jurisdiction and governing law helps ensure all users and transactions comply with UAE regulations. Meanwhile, safeguarding our intellectual property rights is crucial for maintaining the integrity and value of Click To Food’s brand and content.
When ordering prescription medicine through Click To Food, users must adhere to specific guidelines to ensure compliance and proper handling.
a. Age and Documentation Requirements: To place an order for prescription medicine, you must be at least 18 years old. Additionally, you need to provide valid identification, a medical prescription, and relevant health insurance details. This information is forwarded to the pharmacy for verification and processing of your order, following the privacy protocols outlined in our Privacy Policy. It’s important to note that Click To Food does not have access to this sensitive information. Any discrepancies or issues with your provided documentation may lead to the rejection of your order.
b. Pharmacy Responsibilities: The pharmacy is fully responsible for the dispensing of prescription medicines. Any concerns or issues related to the medication should be addressed directly to the pharmacy. The pharmacy's details, such as its name, location, and contact information, will be included on your invoice. It is crucial to understand that prescriptions originating from outside the UAE are not accepted.
c. Delivery Protocols: Prescription medicines will only be delivered to you or an authorized representative who is 18 years or older. Upon delivery, the recipient may be required to show valid identification to confirm their eligibility to receive the medication. This ensures that the prescription is handed over to a responsible and verified individual.
d. Usage and Consultation: For any questions regarding the usage and dosage of the medication, it is recommended to consult directly with the pharmacy or your healthcare provider. Click To Food acts solely as a delivery partner and does not provide medical advice or services. The role of Click To Food is to facilitate the delivery of your prescription from the pharmacy to your doorstep, ensuring that you receive your medications promptly and safely.
e. Special Acknowledgments:
Users must acknowledge that:
◉ Delivery of controlled or semi-controlled substances is strictly prohibited.
◉ Medicines that require refrigeration at temperatures between 2-8 degrees Celsius are not eligible for delivery through Click To Food.
By adhering to these guidelines, Click To Food ensures a compliant and efficient process for the delivery of prescription medications, safeguarding both the integrity of the service and the well-being of the users.
The terms and conditions set forth by Click To Food are governed by the laws of the United Arab Emirates (UAE). This means that all aspects of our services, including your use of the platform and any disputes that may arise, are subject to UAE laws and regulations. It is important to understand that these legal principles dictate how our platform operates and how any disagreements or legal matters will be handled.
In the event of any disputes or legal issues related to these terms, they will be exclusively resolved within the jurisdiction of UAE courts. This ensures that any conflicts or disagreements are addressed in accordance with UAE legal procedures and by UAE judicial authorities. This jurisdictional clause provides clarity and transparency regarding the legal framework under which Click To Food operates and underscores our commitment to complying with UAE laws.
Should you have any questions or require further clarification regarding these terms and conditions, we encourage you to reach out to our customer support team. We are here to assist you and ensure that you have a clear understanding of our policies and your rights as a user of Click To Food.
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